Ordering Scent It Scents

• My shipment arrived damaged. What do I do?
  
  
• Are your fragrance oils packaged in plastic or glass jars? Is the 5lb can - an aluminum can or plastic? Thanks.
  
  

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• My shipment arrived damaged. What do I do?
  
  If your product arrives to you damaged. You must save the damaged package and goods so they may be inspected by the shipping company. Also, notify us and we will assist in getting the claim for shipping filed. We shipped all items insured to protect us both. However a claim can not be filed unless you save the box it came in and the damaged product. Failure to do so may result in the items not being replaced.
  
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• Are your fragrance oils packaged in plastic or glass jars? Is the 5lb can - an aluminum can or plastic? Thanks.
  
  Our 2 ounce thru 16 ounce are shipped in amber glass. The 5 lb. can is metal. Our 1/2 samples are shipped in plastic bottles, except for certain fragrances that do not do well in plastic (such as citrus scents),and are shipped in glass.
  
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